FCP Euro Reviews

Bad service I made a purchase on their website on November 2nd, selecting overnight 1-business-day shipping for a fee of over $33, aiming for delivery on November 3rd. However, I only received a shipment notification from UPS on November 3rd, the day it was supposed to arrive. To my disappointment, there was no estimated delivery date, not even for November 4th. I reached out to FCP customer service that same day, speaking with two different representatives. Despite my repeated insistence that the package should have arrived by November 3rd, they failed to apologize for the mistake. Instead, they informed me that I needed to wait until November 6th for the package to be delivered, disregarding the urgency of my shipment. Even though I paid for one-business-day shipping, the package hadn't arrived as per their estimated delivery date. Rather than offering to send a replacement with next-day delivery for Saturday, they insisted I wait. This has been a disappointing experience, as they didn't even offer a credit for the expedited shipping service I paid for. In my opinion, this service deserves a one-star rating.

Won't warranty a defective partI ordered a radiator. The plug won't screw into the radiator. I initiated a warranty claim for the defective part but was denied because the part I ordered is slightly different from the correct part for my car. The correct part is identical but has an additional sensor. The sensor is nowhere near the plug and has no bearing on the fact that they sent me a defectives part. They are using my mistake as an excuse to deny warranty coverage on a defective part.

The Go-To for German CarsAny time I need a replacement part for my Mercedes, this is where I shop. Their site is super easy to navigate and they got pretty much anything you might need for Audis, BMWs, VWs & more. A+ if you drive a German auto!

Above and BeyondIt's simple: they deliver on their promises. The OE part I purchased is doing its job, and the customer service team was responsive and helpful throughout.

Quality and Convenience - A Win-WinOrdered a replacement filter, came promptly. It's a well-designed website with an excellent catalog. Happy camper here!

Never Settled for Less, Never WillI refused to cheap out on parts for my Audi, and I've never regretted it. Everything I've ordered from here has been top-notch. These guys know European cars, and it shows in the quality parts they offer. Great value for the money if you ask me.

Easy PeasyEverything from the ordering process to delivery was smooth as butter. Got some wear and tear items for my VW. High quality stuff, guaranteed for life. Easy peasy lemon squeezy!

European Car Parts Specialist I Can TrustI've ordered multiple times from this company, and I've never had an issue. They sell high-quality parts for my Audi that have always fit perfectly. More importantly, they stand behind their products and make things right if there's ever any problem. Definitely a reliable option for European vehicle owners.

Trustworthy and EfficientGot a set of gaskets for my Audi here. They arrived quickly and fit perfectly. Their Lifetime Replacement Guarantee is just icing on the cake. Props to the team!

Fast Shipping, Lifetime Guarantee is ClutchOrdered my part Monday morning, had it Wednesday! The lifetime replacement guarantee in case of failure is pretty dope too - puts my mind at ease. Def recommend for fast, guaranteed parts.