(4.4 / 5)1920+ Ratings

FCP Euro Reviews

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Overall Rating

4.4
16 Reviews
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About FCP Euro

FCPEuro.com is an online platform that offers Genuine, OE, and OEM replacement car parts for various European models such as BMW, Volvo, Audi, VW, Mercedes, Porsche, and Saab. The platform is known for its hand-curated catalog and an unbeatable Lifetime Parts Replacement Guarantee. This means that all replacement parts bought from them are backed by a guarantee which includes consumables and wear and tear items like brake pads, gaskets, rotors, filters, and wiper blades. When a customer orders an auto part from them, they never have to pay for it again. They also have a dedicated team of experts working behind the scenes to expand their parts catalog faster than ever before to supply customers with the parts they need at better prices. New brands and parts are added daily. They also offer quality replacement European car parts and have over 190,000 unique parts in stock. Their customer service team is considered one of the best in the Automotive industry. FCPEuro.com was established by Harry and Kathy Bauer in 1986 as a brick and mortar auto parts store located in Groton, Connecticut servicing the local Volvo and BMW parts markets. Over the years, they have expanded to cover more manufacturers and help customers with detailed DIY videos and articles. They also provide Buyer’s Guides and model-specific resources.

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FCP Euro Customer Reviews (16)

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shawnjavanfard
shawnjavanfard
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Bad service

I made a purchase on their website on November 2nd, selecting overnight 1-business-day shipping for a fee of over $33, aiming for delivery on November 3rd. However, I only received a shipment notification from UPS on November 3rd, the day it was supposed to arrive. To my disappointment, there was no estimated delivery date, not even for November 4th. I reached out to FCP customer service that same day, speaking with two different representatives. Despite my repeated insistence that the package should have arrived by November 3rd, they failed to apologize for the mistake. Instead, they informed me that I needed to wait until November 6th for the package to be delivered, disregarding the urgency of my shipment. Even though I paid for one-business-day shipping, the package hadn't arrived as per their estimated delivery date. Rather than offering to send a replacement with next-day delivery for Saturday, they insisted I wait. This has been a disappointing experience, as they didn't even offer a credit for the expedited shipping service I paid for. In my opinion, this service deserves a one-star rating.

Nov 4, 2023
bryanandaimee
bryanandaimee
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Won't warranty a defective part

I ordered a radiator. The plug won't screw into the radiator. I initiated a warranty claim for the defective part but was denied because the part I ordered is slightly different from the correct part for my car. The correct part is identical but has an additional sensor. The sensor is nowhere near the plug and has no bearing on the fact that they sent me a defectives part. They are using my mistake as an excuse to deny warranty coverage on a defective part.

Sep 13, 2023
Ragnheiður Ívarsdóttir
Ragnheiður Ívarsdóttir
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The Go-To for German Cars

Any time I need a replacement part for my Mercedes, this is where I shop. Their site is super easy to navigate and they got pretty much anything you might need for Audis, BMWs, VWs & more. A+ if you drive a German auto!

Jun 6, 2023
Marion Rodriguez
Marion Rodriguez
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Above and Beyond

It's simple: they deliver on their promises. The OE part I purchased is doing its job, and the customer service team was responsive and helpful throughout.

Jun 5, 2023
Orville Hodgson
Orville Hodgson
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Quality and Convenience - A Win-Win

Ordered a replacement filter, came promptly. It's a well-designed website with an excellent catalog. Happy camper here!

Jun 5, 2023
Leonie Krueger
Leonie Krueger
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Never Settled for Less, Never Will

I refused to cheap out on parts for my Audi, and I've never regretted it. Everything I've ordered from here has been top-notch. These guys know European cars, and it shows in the quality parts they offer. Great value for the money if you ask me.

Jun 4, 2023
Victor Mitchell
Victor Mitchell
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Easy Peasy

Everything from the ordering process to delivery was smooth as butter. Got some wear and tear items for my VW. High quality stuff, guaranteed for life. Easy peasy lemon squeezy!

Jun 3, 2023
Aubert Babin
Aubert Babin
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European Car Parts Specialist I Can Trust

I've ordered multiple times from this company, and I've never had an issue. They sell high-quality parts for my Audi that have always fit perfectly. More importantly, they stand behind their products and make things right if there's ever any problem. Definitely a reliable option for European vehicle owners.

Jun 3, 2023
Stacy Zambrano
Stacy Zambrano
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Trustworthy and Efficient

Got a set of gaskets for my Audi here. They arrived quickly and fit perfectly. Their Lifetime Replacement Guarantee is just icing on the cake. Props to the team!

May 31, 2023
Dennis Holzman
Dennis Holzman
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Fast Shipping, Lifetime Guarantee is Clutch

Ordered my part Monday morning, had it Wednesday! The lifetime replacement guarantee in case of failure is pretty dope too - puts my mind at ease. Def recommend for fast, guaranteed parts.

May 31, 2023

FCP Euro Customer’s Q&A

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FCP Euro Features and Benefits

Key features and benefits of fcpeuro.com:

  1. Extensive Catalog: Over 350,000 SKUs of Genuine, OE, and OEM parts for European cars, ensuring proper fitment and quality.
  2. Hand-Curated Kits: Pre-assembled kits for various repair jobs, making it easier to get all necessary components in one go.
  3. Lifetime Replacement Guarantee: Covers every part purchased, including wear-and-tear items like brake pads, gaskets, rotors, filters, and wiper blades.
  4. Hassle-Free Returns: Easy return process for wrong parts, issues not fixed, or unnecessary items.
  5. Customer Service: Dedicated team with technical knowledge to assist with any queries or issues.
  6. In-House Testing: Parts tested on project cars to ensure quality and performance.
  7. Educational Resources: OE Academy and blog posts to help customers understand parts quality and maintenance tips.
  8. Community Engagement: Events like Cars and Coffee to connect with customers and share experiences.
  9. Fast Shipping: Efficient distribution center ensuring timely delivery of parts.
  10. Promotional Offers: Regular discounts and promotions for cost savings.

About fcpeuro.com Payment Method?

The website fcpeuro.com accepts the following methods of payment: American Express, Visa, MasterCard, Discover, and PayPal. Additionally, gift certificates and other account credits from prior returns/refunds are also acceptable as forms of payment. It's important to note that if a credit card is used to place an order, the funds will immediately be deducted from the account. For security purposes, the billing address must exactly match the address on file at the credit card company. The processing of the order may be delayed if these addresses are different. For added security, the website honors PCI regulations and does not store credit card information. Promotion codes can be redeemed by entering the code on the shopping cart summary page. If the promotional code qualifies, the savings will be displayed throughout the checkout process. Only one promotional code per order will be accepted.

FCP Euro FAQs

FAQ

FCP Euro Alternatives

Top 10 alternatives to fcpeuro.com:

  1. AutohausAZ: Offers a wide selection of OEM parts and accessories for various vehicle makes and models.
  2. PartsGeek: Specializes in discount prices for a comprehensive selection of auto parts and accessories.
  3. CarParts.com: Provides high-quality parts and accessories for cars, trucks, and SUVs.
  4. Advance Auto Parts: Leading provider of quality auto parts and accessories for all vehicle types.
  5. ECS Tuning: Focuses on performance, OEM, and aftermarket parts for European cars like VW, Audi, BMW, and Mercedes.
  6. IPD USA: Known for Volvo parts and accessories, offering genuine, OEM, and aftermarket options.
  7. Turner Motorsport: Specializes in BMW parts and accessories, including high-performance and OEM parts.
  8. Bimmerworld: Offers a range of BMW performance and race parts, as well as OEM parts.
  9. Eeuroparts: Premier supplier of European auto parts for brands like Saab, BMW, Volvo, VW, Audi, and Mercedes.
  10. RockAuto: Provides a large selection of domestic and foreign auto parts for general automotive repairs.
FAQ

How To Open A FCP Euro Account?

To open an account on fcpeuro.com, follow these steps:

  1. Visit the website: Go to www.fcpeuro.com.
  2. Hover over "My Account": Located in the top right corner of the webpage.
  3. Click "Sign In": A window will pop up.
  4. Register: Click the "Register now" link under the blue login button.
  5. Enter required information: Fill in all the necessary details in the highlighted sections.
  6. Opt-in for promotions: Check the box to receive promotional emails.
  7. Sign Up: Click the "Sign Up" button to complete the registration process.
FAQ

How does FCP Euro's lifetime replacement guarantee work?

FCP Euro's lifetime replacement guarantee is a unique program that allows you to return any part you buy from FCP Euro at any time for a new one, no questions asked.
FAQ

What is FCP Euro's return policy?

FCP Euro accepts returns or exchanges of unused products within 365 days of purchase.
FAQ

How can I cancel or modify an order?

You can cancel or modify an order within one hour of placing it by contacting customer service at 877-634-0063 or sales@fcpeuro.com.
FAQ

How much does FCP Euro's shipping cost, and how long does it take?

FCP Euro offers free standard shipping on orders over $49 within the US. For orders under $49, standard shipping costs $7.99 and takes 3 to 5 business days.
FAQ

What payment methods does FCP Euro accept?

FCP Euro accepts Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Shop Pay, and Affirm. You can also use gift cards or store credit to pay for your order.
FAQ

How do I place an order on FCPEuro.com?

To place an order on FCPEuro.com, begin the checkout process. Enter your billing and shipping address, then click "continue". Select the option for In-Store Pick Up as follows. Continue with your payment information and submit your order. You will then receive an email confirmation; this is the way of letting you know that the order is being processed. Wait for the email saying your order is ready for pick up. Orders for "In-Stock" items are typically fulfilled, picked, and ready for pick up in about an hour and a half. If there are items in your order that are not in stock, it will depend on the lead time of those items. You will be emailed as soon as the order is ready. Drive your favorite car to FCP Euro and pull into a space marked by one of six new Curbside Pickup signs. Text your parking space number to 203-701-9244 and wait for a response asking for your 7-digit order number. If you don't have a 7-digit order number, you may want to recheck your email. If it's not there, then chances are that your order is not quite ready yet for pick up. Pop the trunk, hatch, or lend a hand while the order is brought out.

FAQ

About fcpeuro.com Popular Products and Services?

FCPEuro.com is a platform that offers Genuine, OE, and OEM Replacement Car Parts Online. The online parts catalog features over 190,000 Genuine, OE, and OEM replacement parts including Volvo Parts, BMW Parts, Audi Parts, VW Parts, Mercedes Parts, Porsche Parts, and Saab Parts from a variety of top-quality manufacturers. They are proud to offer quality replacement car parts, a hand-curated catalog, an unbeatable Lifetime Parts Replacement Guarantee, all backed by one of the best customer service teams in the Automotive industry. All replacement parts you buy are backed by their Lifetime Replacement Guarantee which includes consumables and wear and tear items like brake pads, gaskets, rotors, filters, and wiper blades. When you order an auto part from them, you'll never have to pay for it again. FCPEuro was established by Harry and Kathy Bauer in 1986 as a brick and mortar auto parts store located in Groton, Connecticut servicing the local Volvo and BMW parts markets. Today, they have expanded their parts catalog faster than ever before to supply you with the parts you need at better prices. New brands and parts are added daily thanks to their dedicated team of experts working behind the scenes. They also have a blog where they post the latest news and updates about their products and services. For example, they have a post about New Products At FCP Euro For March 2024 and a 2023 FCP Euro Holiday Gift Guide. They also offer service kits for more involved jobs, like replacing the pistons and connecting rods in your early Audi 2.0t engine.

FAQ

How do I find a specific part on FCPEuro.com?

To find a specific part on FCPEuro.com, the following steps can be followed: - Go to fcpeuro.com and select the year, make, and model in the vehicle selector. Some fields populate automatically, while some need to be selected due to variations in part fitment based on body style. - If unsure about the engine or transmission type, select "not sure", which shows all possible parts for that model. However, some of those parts may not be a direct fit for the specific vehicle. - After completing the forms, the vehicle will be stored in the garage. Multiple cars can be added to the garage. The highlighted vehicle is the vehicle currently being searched under. - The "My Garage" function can be used to find the correct part for the car. Choose the Year, Make, Model, and if required, submodel of the vehicle. Now, click on items and notice that the site says "IT FITS" near the "Add to cart" button. - Parts can also be searched by description, such as Audi brake pads, or E46 water pump, or 1997 Volvo 850 timing belt. Alternatively, search by part number by entering it in the top search bar located on the homepage. - If something cannot be found on the site, it may be unavailable or discontinued. In such cases, contacting the support team for further assistance is recommended.

FAQ

What is the return policy of fcpeuro.com?

The return policy of FCP Euro is as follows: New returns must be received within 90 days of original purchase for a refund. If a product included a core charge, there is a process to submit a Core Return. They also offer a Lifetime Guarantee Replacement which does not require usage of the original manufacturer's box to return. Every return must have a returns form printed out and included with the physical return itself in order to be successfully processed. Customers are responsible for covering the cost of return shipping as well as any supplemental carrier insurance to protect against damage or loss in transit. The return must be properly boxed and sealed to protect the physical product and the integrity of the manufacturer’s package against any damage or marking in transit. New items shipped back solely in the manufacturer’s packing will be ineligible for return. FCP Euro is not liable for the value of any returned merchandise that is lost or damaged in transit to their facility, package insurance is highly recommended. If you're returning fluids, they must be securely contained and sealed inside their original containers and then enclosed in two independently sealed plastic bags and placed in a sturdy corrugated box for shipment. Unacceptable returns may apply to products returned with markings or writing made on the original packaging, including those that show signs of tampering, customization, or alteration in any way. Returns received in such condition will be subject to a 15% restocking fee. Those items that do not adhere to the FCP Euro policy and have been deemed ineligible for return will be denied and discarded after 10 business days following customer notification. In the event the customer would like to recover the refused item, a return shipment can be requested within the designated 10 day period and the associated cost will be billed to the customer’s account.

FAQ

fcpeuro.com Return Policy?

FCPEuro.com has a Hassle-Free Return Policy. Customers can submit part returns at any time. New returns must be received within 90 days of original purchase for a refund. Every return must have the form printed out and included with the physical return itself in order to be successfully processed. Customers are responsible for covering the cost of return shipping as well as any supplemental carrier insurance to protect against damage or loss in transit. Your return must be properly boxed and sealed to protect the physical product and the integrity of the manufacturer’s package against any damage or marking in transit. New items shipped back solely in the manufacturer’s packing will be ineligible for return. FCP Euro is not liable for the value of any returned merchandise that is lost or damaged in transit to their facility, package insurance is highly recommended.

In terms of their Shipping Policy, they offer Free Economy Shipping on all orders over $49, shipping to the contiguous US only. This service is handled by FedEx Smartpost and USPS First Class Mail, depending on the destination. Typical transit times for this service is 7-10 business days. For orders under $49, they offer ground shipping for only $6.99. They also offer flat-rate expedited shipping options. Standard delivery in 3-5 business days or less. For in-stock items, their free ground shipping reaches any of the 48 contiguous U.S. states in 5 business days or less.

FAQ

What is the contact information of FCPEuro.com?

FCPEuro.com is located at 155 Hill Street, Milford, Connecticut 06460. Customer Service is reachable by phone from Monday to Friday, 9am - 6pm EST. They are also reachable by email and Live Chat from Monday to Friday, 9am - 8pm EST. The phone number is (860) 388-9001. For email inquiries, a request can be submitted on their website.

FAQ

How do I track my order on FCPEuro.com?

To track an order on FCPEuro.com, one needs to follow these steps:

  • Once the order ships, a confirmation email and text updates are sent, which include the tracking number.
  • If the order is shipped from multiple locations to ensure quick delivery, tracking numbers are emailed as they ship.
  • One can also check the order history in the "My Account" section on FCPEuro.com and look for the order status. If the order has shipped, a tracking number should be listed there.
  • The tracking number can be searched on Google to directly access the carrier's site for tracking.

Please note that an order confirmation email is sent after the completion of an order at checkout. The confirmation can be viewed in two ways:

  1. After clicking the submit button during check out, the next page is a confirmation screen with the order details.
  2. A confirmation is emailed immediately to the email address provided at checkout if the order was placed online.

Hope this helps!

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